AI Voice Agent
The same five questions, all day, on the phone.
A voice agent that answers your line on the first ring, handles the calls that are always the same, like hours, directions, booking and where's my order, then puts the ones that matter through to a person with the details already taken.
- Answers on the first ring
- Can be interrupted mid-sentence
- Transfers to a person
- Writes the call up afterwards
Hear it work
Talk to one, right now
Not a video, not a recording, not a script. Press the button and you're on a call with a working agent, the same kind we'd build for your line. Everything this page claims further down, you can check for yourself in under a minute.
This is a working agent, not a recording. It answers as the receptionist at a physiotherapy clinic we made up for the purpose.
Try moving an appointment. Then ask it something clinical, and watch it decline and offer you a person instead. Calls run for up to a minute.
The clinic is invented and the call is a demonstration. It is recorded, as the assistant tells you at the start.
Somewhere you cannot talk? Read the same call instead.
Someone rings to move an appointment. Answered in 0.8s.
The hard part
The pause before it answers
On the phone, silence is the whole game. Under a second feels like a person thinking. Past a second and a half, callers assume the line has dropped and start saying hello. This is the budget we build to. It's a design target, not a measurement of your calls.
Deciding they have actually finished rather than drawing breath. The hardest 250ms on the page, and the one that makes an agent feel rude when it is wrong.
Speech to text, streaming, so most of it is already done before they stop talking.
The model reads the conversation, your knowledge base and the booking system, and starts forming a reply. Time to first word, not to the whole answer.
Text to speech, also streaming. The first syllable leaves before the sentence is finished.
Ordinary phone network latency, which you do not control and neither do we.
Two things buy most of the improvement: streaming every stage instead of waiting for each to finish, and letting the caller talk over it. An agent you can interrupt feels faster than one that is technically quicker but makes you wait for the sentence to end.
What it does
The work does not stop when they hang up
An answering service takes a message. The difference is the right hand column, which is everything that happens once the call is over, with nobody typing it.
On the call
Live- Answers on the first ring, at any hour, however many come at once
- Says it is an assistant before it does anything else
- Handles the questions that are always the same, like hours, parking, what you do and where an order is
- Takes, moves and cancels bookings against your real calendar
- Reads names, dates and numbers back before it commits to anything
- Puts the caller through the moment they ask, or the moment it should
After the call
- Writes a transcript and a two-line summary
- Updates the booking system or the CRM with what changed
- Sends the confirmation text or email
- Flags anything it could not answer, with the audio attached
- Adds every unknown question to the weekly review, which is where it gets better
Where it sits
Your number, five links later
You keep the number you print on your van. Everything behind it is named, swappable, and running on your accounts rather than ours.
The number
Your existing line, forwarded. You keep the number.
Twilio
VonageSIPThe ear
Speech to text, streaming as they talk.
DeepgramWhisperThe brain
Your policies, prices and calendar, not general knowledge.
Claude
OpenAI
n8nThe voice
Text to speech, first syllable out before the sentence ends.
ElevenLabsOpenAIYour systems
Where the booking and the write-up land.
Google Calendar
Cal.com
HubSpot
SlackBeing straight with you
Five things it says, and means
Every limit on this page is a sentence a caller actually hears. These are not settings we would turn off to make a demo look better.
How it gets built
It starts where voicemail was
Nothing it touches in the first fortnight is a call you were successfully answering. The bar it has to clear is a machine asking people to ring back.
We listen to a week of your calls
Recordings if you have them, a notepad by the phone if you don't. The point is to find the five questions that make up most of the volume, which every business has and almost nobody has written down.
It answers after hours only
One number, outside opening times, when the alternative is voicemail. The floor is low: anything it does is better than a machine asking people to call back.
It picks up the overflow
It answers when nobody has picked up in twenty seconds, so it catches the calls you were losing rather than taking the ones you were handling.
You decide what it owns
Once you have heard it work, you set the line. Most businesses keep first-time customers human and give the agent everything routine. That split is yours and it can move later.
Questions
The ones we get asked
Mostly about what happens when it goes wrong on a live call, which is the right thing to press on.
Yes, because it tells them in its first sentence. That is deliberate. The alternative is a caller who works it out halfway through and feels tricked, and the goodwill you lose there is worth more than the novelty of passing as human.
It asks once, plainly, then transfers rather than guessing again. Accents are handled better than most people expect. The real failure mode is noise. A busy street, a car, a speakerphone in a workshop. No model solves that, so the design answer is to hand over to a person quickly rather than keep trying.
You can interrupt it. It stops speaking as soon as it hears you and picks up from what you said, the way a person does. This matters more to how fast it feels than the actual response time does.
It reads anything that matters back before it acts. Dates, times, phone numbers, spellings. Nothing is committed without that confirmation. When it still gets one wrong, the call is flagged with the audio attached and it goes into the weekly review.
No. Your existing number forwards to the agent, and you can point it at all calls, out-of-hours calls, or only the ones nobody answers in twenty seconds. Turning it off is a forwarding change, not a project.
You do. They live in your accounts, under your retention rules. We do not keep copies and nothing is used to train a shared model. If your sector has rules about where audio may be stored, tell us in the first conversation, because it changes which services we can use.
Per minute, and the meter only runs while someone is on the line. The phone number, the transcription, the model and the voice each bill by usage. We'll size it against your actual call volume before you commit to anything, and if the numbers don't work at your volume we'll say so.
Start here
Tell us what the phone is doing
Roughly how many calls a day, what most of them are about, and what happens now when nobody picks up. We will tell you honestly whether a voice agent is the right answer.
- A reply within one business day
- A view on which calls to hand over first
- A straight answer if your volume does not justify it
